terms and conditions
Each product description states whether it is ready to ship or made to order. Please check before you place an order.
Shipping Policy
Pieces in stock and ready to ship will be dispatched within 3-4 days
Ready to ship:
Pieces made to order are handcrafted by Joanne Bowles and can require up 6 weeks to produce.
If you require a fast-tracked order, please contact usbefore making a purchase. While we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.
Once you order is complete, it is packaged in our branded boxes and dispatched within 2-3 days. We will let you know when an item has been dispatched with a tracking number so you can track the package. Please note: Joanne Bowles is not liable for any late deliveries caused by third-party courier companies.
We kindly ask our customers to provide correct information, as Joanne Bowles cannot be held liable for incorrect deliveries due to input errors.
Made to order:
Returns Policy
At Joanne Bowles Jewellery, we pride ourselves on delivering beautiful, quality, handcrafted jewellery. We want you to be happy with your purchase, so please contact us if there is anything you want to discuss.
We gladly offer a credit note (excluding postage fees) on all orders should you change your mind within 14 days of receiving your purchase.
Our credit notes are issued in the form of a gift card and are valid for a period of 12 months.
Please note we do not issue refunds for a change of mind or for incorrect purchases.
Any bespoke orders cannot be refunded or returned as these are made to the specific requirements of the customer.
Any purchases made through a Joanne Bowles Jewellery stockist must be returned to the original point of purchase.
To arrange a return, please contact us via email or phone.
Please note we do not accept returns when:
Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
Items are return outside the specified return timeframe.
An order includes bespoke or customised items.
Should any of the above occur, Joanne Bowles will not accept the return and will contact the customer to arrange a return at the customer's expense.
Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to Joanne Bowles.
Faulty Items and Repairs
All jewellery is quality checked by a specialist jeweller. However, from time to time, there may be a rare fault.
If you receive a faulty product, we will gladly repair or replace the original piece if the product was purchased within 6 months. To notify us of the fault, please contact us and include the below information:
Your order #
Your full name and address
Photographic evidence of the fault along with a brief description
On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received.
Cancellations
.If you have changed your mind and would like to cancel your order, please contact us as soon as possible.
Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.
Bespoke orders
.At Joanne Bowles we love to work with you on special bespoke work. We work closely with you the customer to ensure we deliver a piece that is special to you and we want you to be really happy with your order. However, in the event that you decide you do not like the piece we cannot offer a refund as it is made as a one off piece for you.
Remodelling jewellery
Remodelling jewellery that is no longer worn is a lovely way to breath life into old materials such as gold, platinum and gemstones. There is always an element of risk when removing gemstones from their settings to reuse and this is something to be aware of. All care and attention to detail is taken when handling old gemstones, but there can be no way of knowing if there is any existing damage such as cracks which may become apparent when removing the stone. In this case, Joanne will work closely with the you the customer to find a solution but the risk is taken by the customer and Joanne will not be responsible for the cost of replacing the stone.
There is equally a risk in melting down various pieces of old gold. While this may be hallmarked, Joanne cannot guarantee the composition of the metal and what will happen when it is melted down. Joanne will go to every effort to find out the metal before working with it, but cannot be held responsible for any metal that behaves and appears to be a lower grade metal. Sometimes old gold will just not melt down and roll out easily without cracking and in this case will not be able to be used.