Returns

Return Cost

At Joanne Bowles Jewellery, we pride ourselves on delivering beautiful, quality, handcrafted jewellery. We hope want you
to be happy with your purchase, so please contact us
if there is anything you want to discuss.

We gladly offer a credit note (excluding postage fees) on all
orders should you change your mind within 14 days
of receiving your purchase. 

Our credit notes are issued in the form of a gift card and are valid
for a period of 12 months. 

Please note we do not issue refunds for a change of mind
or for incorrect purchases.

Any bespoke orders cannot be refunded or returned as these are made to the specific requirements of the customer.

Any purchases made through a Joanne Bowles Jewellery stockist must be returned to the original point of purchase.

To arrange a return, please contact us via email or phone.

Please note we do not accept returns when:

• Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.

• Items are returned outside the specified return timeframe.

• An order includes bespoke or customised items.

Should any of the above occur, Joanne Bowles will not accept the return and will contact the customer to arrange a return at the customer's expense.

Returns are at the expense of our customers and under their responsibility until the goods are successfully
delivered to Joanne Bowles.

Faulty Items and Repairs

All jewellery is quality checked by a specialist jeweller.
However, from time to time, there may be a rare fault.

If you receive a faulty product, we will gladly repair or replace the original piece if the product was purchased within 6 months. To notify us of the fault, please contact us and include the below information:

• Your order #

• Your full name and address

• Photographic evidence of the fault along with a brief description

On a case-by-case basis, some repairs can incur a fee. This fee is invoiced to you via email and commences once payment is received.

Cancellations

If you have changed your mind and would like to cancel your order, please get in touch with us promptly.

Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.

Bespoke orders

At Joanne Bowles, we enjoy collaborating with you on bespoke, special projects. We work closely with you, the customer, to ensure we deliver a piece that is special to you, and we want you to be really happy with your order. However, if you decide you do not like the piece, we cannot offer a refund, as it is a one-off piece made specifically for you.

Remodelling jewellery

Remodelling jewellery that is no longer worn is a lovely way to breathe new life into old materials, such as gold, platinum, and gemstones.

There is always an element of risk associated with removing gemstones from their settings for reuse, and this i
s something to be aware of.

All care and attention to detail are taken when handling old gemstones, but there is no way of knowing if any existing damage, such as cracks, may become apparent when removing the stone.

In this case, Joanne will work closely with you, the customer, to find a solution; however, the customer bears the risk, and Joanne will not be responsible for the cost of replacing the stone.